Tuesday, 18 May 2021
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Home arrow Services for Citizens arrow Appointment Booking System arrow Frequently asked questions about the appointment scheduling service

Frequently asked questions about the appointment scheduling service

How do I make an appointment?

First you must register yourself in the appointment application by following the instructions below: Information about the appointment scheduling service

I registered in the booking application, what do I do next?

Select the consular service you want and login in the booking app with the credentials you have already created. Schedule an appointment online

I tried to book an appointment, but the message "No available space found" appears.

New appointments are available every Friday at 12:00 pm (noon)

How do I see if appointments are available?

In the Available tab you can see the dates and times of available appointments. If the message "No available space found" is displayed, no appointments are available. New appointments are available every Friday at 12:00 pm (noon)

How can I book available appointments?

Select the date and time you are interested in and click "New Reservation". Enter your details accurately select "Create Reservation". If the booking process is completed successfully, the message "Reservation successfully created" is displayed.

How do I cancel an appointment?

Log in the booking application. The "Agenda" tab shows your upcoming reservations. Select Edit (icon with blackboard and pencil). In the window that opens (View Slot) select Edit again (icon with blackboard and pencil) and then delete (icon with bucket). The message "Reservation successfully deleted" appears and notification is sent via email. Appointments can be canceled up to 24 hours prior the scheduled slot.

I canceled my appointment by mistake. How can I recover it?

Unfortunately this feature does not exist.

Do I have to confirm the appointment?

No, there is no need for confirmation or any other action from you. You will automatically receive a booking confirmation message in the email you used for your registration.  3 days before the appointment, you will receive at your mailbox a reminder.

Why do I not receive a confirmation message?

If you do not receive the confirmation message within a few minutes of signing up, please check your Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox.

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