Digital Request Management Service

The Digital Request Management Service is an on-line service developed in order to facilitate citizens’ interactions with the Consular Authorities of their place of residence.

Access is available through the entry point https://e-proxeneio.mfa.gr   of  the Consular Authorities and is possible, alternatively :

•             using the citizens’ taxisnet credentials, if available;

•             or by receiving one-time passwords (OTP) at their email address, in case they wish to use this service as guests;

•             or using credentials obtained following a one-time brief authentication process carried out by the competent Consular Authority either in person at the Consulate or digitally via email.

More specifically, the Digital Service encompasses the following functions:

•             digital submission of citizens’ requests;

•             digital submission of required supporting documents;

•             digital review of requests by the Consular Authority staff;

•             online payment of consular service fees;

•             production and digital delivery of requested documents to citizens;

•             scheduling of the citizen’s visit (appointment) to the Consular Authority, for services that cannot be completed remotely.

The Digital Request Management Service is part of the broader "Consular Services Process Transformation" project of the Ministry of Foreign Affairs. This project aims at transforming and digitizing Consular Service procedures in order to enhance their efficiency by substantially reducing the number of necessary in-person appointments.